Shipping policy

Thank you for shopping with VJOINAIRXV! We strive to provide the best shopping experience for our customers, and we want to ensure that your order reaches you in a timely and secure manner. Please review our Shipping Policy below for detailed information.

1. Order Processing

  • Processing Time: Orders are typically processed within 1-2 business days after payment is received. Please note that orders placed on weekends or public holidays will be processed the next business day.
  • Order Confirmation: Once your order is processed, you will receive a shipping confirmation email with tracking information. Please allow up to 24 hours for the tracking number to be updated in the system.

2. Shipping Methods and Carriers

We offer a variety of shipping methods through trusted carriers, including:

  • USPS
  • FedEx
  • UPS
  • DHL
  • Other Express Carriers

You can choose your preferred carrier and shipping method at checkout. Shipping times and costs will vary based on your location and the selected shipping option.

3. Shipping Time Estimates

  • Standard Shipping: Delivery typically takes between 7-14 business days, depending on your location.
  • Expedited Shipping: Delivery is typically between 3-7 business days.
  • Express Shipping: Delivery is typically between 1-3 business days.

Please note that delivery times may vary due to factors such as weather conditions, holidays, or customs delays. We are not responsible for any delays caused by the shipping carrier.

4. Shipping Costs

  • Shipping costs are calculated at checkout based on your location and the shipping method you select.
  • Free Shipping: We offer free standard shipping on orders over a certain amount (please check the specific terms on our website).
  • You will be able to see the total shipping cost before completing your purchase at checkout.

5. International Shipping

We ship worldwide! Shipping costs and delivery times may vary for international orders. Please be aware that international shipments may be subject to customs duties and taxes, which are the responsibility of the recipient.

  • Customs Fees: Any customs fees, import duties, or taxes are the responsibility of the customer. We recommend checking with your local customs office for more information before placing your order.
  • Shipping Restrictions: Some countries or regions may have specific restrictions on the importation of certain goods. If there are issues with shipping to your location, our customer service team will contact you directly to assist with your order.

6. Order Tracking

Once your order has shipped, you will receive a tracking number via email. You can track your order through the carrier's website or by logging into your account on our site.

  • If you have not received your tracking information within 2 business days of receiving your shipping confirmation, please contact us at [email protected] and we will be happy to assist you.

7. Lost or Damaged Packages

While we do our best to ensure your order is delivered safely, in the unlikely event that your package is lost or damaged during transit, please contact us immediately at [email protected].

  • Lost Packages: If your package has been marked as "delivered" but you have not received it, please check with your neighbors or local postal service. If you are still unable to locate it, please reach out to us within 7 days of the delivery date.
  • Damaged Packages: If your item is damaged during shipping, please contact us immediately with photos of the damage and the tracking number. We will work with you and the carrier to resolve the issue and, if necessary, arrange for a replacement or refund.

8. Shipping Address

Please ensure that your shipping address is entered correctly during checkout. We are not responsible for incorrect or incomplete addresses, and we cannot reroute packages once they have been shipped.

  • If you notice any errors in your shipping address after placing an order, please contact us immediately at [email protected]. We will do our best to assist you, but we cannot guarantee changes once the order has been processed.

9. Returns and Exchanges

For information on returns and exchanges, please refer to our Returns Policy.

We hope you enjoy your shopping experience with VJOINAIRXV! If you have any questions regarding shipping or need assistance with your order, feel free to contact us at [email protected].

Thank you for choosing VJOINAIRXV – we look forward to serving you!